Privacy notice
Who we are
PanLoom AI (KVK 42202069) is responsible for personal data processed through this website. Contact us about privacy or your data at info@panloomai.nl.
Enquiries and purposes
When you contact us, we receive your name, email address and the information you choose to share. We use it to answer your question, prepare a quotation and discuss your project. Name and email are needed to respond through the form. Please do not include passwords, identity documents or other sensitive information.
Legal bases
For enquiries about a possible project, we process data to take steps at your request before entering into a contract. Other correspondence and security processing rely on our legitimate interests in communicating with you and preventing abuse.
Website and security
Cloudflare hosts the website and provides Turnstile protection. Technical information such as IP address, browser details and security signals is processed for these services. The website loads fonts through Google Fonts, which receives technical connection data. We do not use contact enquiries to sign you up for newsletters or advertising.
Email and service providers
Resend sends form notifications directly to a Gmail inbox used for our business. Hostnet separately forwards messages sent to our public company email address to the same inbox. PanLoom AI and these providers process data to handle, deliver and protect messages. Processing may take place outside the European Economic Area, including the United States. Resend stores message content and delivery logs in the US and describes international transfer safeguards in its data processing agreement, including standard contractual clauses.
Retention
For standalone enquiries, our retention criterion is the time needed to resolve the request and reasonably expected follow-up. If an enquiry becomes a project, further retention depends on delivery, statutory record-keeping and potential disputes. This does not mean that messages are automatically deleted after a fixed period. Resend states a 30-day email and log retention period for its free service; copies received in our inbox are subject to our own retention policy.
Your rights
You may email us to request access, correction, deletion, restriction or portability, or object to processing, where applicable. We may need additional information to verify your identity. You may also complain to the Dutch data protection authority, Autoriteit Persoonsgegevens. This form does not make solely automated decisions with legal or similarly significant effects.